Terms and Conditions

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 Thank you for choosing Strati for your event. By confirming your booking, you agree to the following terms and conditions. Please take a moment to review them in detail. 

We understand that plans can change, and we are committed to providing the best possible service. However, due to the nature of our work, we must implement the following cancellation policy to ensure the integrity of our services and protect the investments of both parties.

• Cancellation within 14 days of the event: No refund will be provided if the cancellation is made less than 14 days prior to the event date. This is due to the preparation and arrangements made for your event, including staffing, ingredient purchases, and other event-specific services.
   
• Cancellation 14 days or more in advance: A full refund will be issued, less any non-refundable costs already incurred (such as ingredients purchased, staff fees, travel arrangements, etc.).
   

• In the event of exceptional circumstances (e.g., serious illness, family bereavement, natural disasters), we may consider offering a partial refund.
   
• Documentation Required: To qualify for a refund under exceptional circumstances, you must provide verifiable documentation (e.g., medical certificates, death certificates, official reports) within 48 hours of the cancellation request.
   
• Partial Refund: If accepted, a partial refund will be issued, after deducting any non-refundable costs already incurred. These include costs for ingredients, staff, and travel that have already been secured or paid for.
   

• Refunds will be processed within 30 days of the cancellation decision.
   
• Refunds will be issued to the original payment method unless otherwise agreed.
   

• If you or your guests are unprepared, fail to arrive, or the event is not set up as agreed, we will proceed as planned without any reduction in the agreed-upon fee.
   
• Failure to Prepare: If the client has not adequately prepared or provided the necessary space, equipment, or details for the event, no refund or reduction in cost will be offered.
   
• Missing Guests: If guests do not show up, cancel, or do not arrive after the booking is confirmed, there will be no refund or reduction in cost. The agreed-upon cost remains in full.

It’s important that the number of guests at your event is confirmed well in advance to ensure proper planning and food preparation.

• Clients must confirm the exact number of guests at least 14 days prior to the event. A confirmation message will be sent to the client 14 days before the event to confirm the guest count and any other relevant details (e.g., dietary requirements, allergies, special requests).
   
• The client must respond by the confirmation deadline.
   

• If additional guests arrive who were not confirmed in the original booking, an extra charge will apply. This charge will cover the additional cost of ingredients, staff, and food preparation.
   
• Additional Charges: Charges for extra guests will depend on the menu and the number of additional people. This will be communicated and agreed upon at the time of the event.
   
• Availability of Extra Food: We cannot guarantee that extra food will be available for unconfirmed guests, as the menu and ingredients are prepared based on the confirmed guest count. If extra food is required, it may not be possible to provide a complete or equivalent menu.
   

• If any of the confirmed guests do not show up, there will be no reduction in cost. The final price will remain as agreed, as the event preparations are made based on the confirmed guest count.

If you need to transfer your booking to a different date, the following conditions apply:

• A booking can be transferred to a different date subject to availability.
   
• Transfer requests must be made at least 14 days before the original event date. If a transfer request is made less than 14 days prior to the event, additional charges may apply, and transfer may not be possible.
   

• To request a booking transfer, please email info@strati.uk with your booking details and preferred new date.
   
• Availability: Transfer requests will be considered based on the availability of dates and staff. If no suitable dates are available, the booking may be cancelled under the Cancellation Policy.

Certain costs incurred during the planning and preparation of your event are non-refundable. These costs are outlined below and will only be disclosed to you if you request a refund under Exceptional Circumstances.

The following costs are non-refundable once incurred:

• Ingredient Purchases: Ingredients are purchased in advance to ensure freshness and quality. Once purchased, they cannot be refunded.
   
• Staffing Costs: Staffing is arranged in advance, and once booked, these costs are non-refundable.
   
• Travel and Accommodation: Any travel or accommodation expenses for the event, especially for remote locations, are non-refundable.
   
• Preparation and Event Setup: Costs for special ingredients or event-specific preparations (e.g., equipment hire) are non-refundable.
   

• These non-refundable costs will be shared with the client if they request a refund under exceptional circumstances. Should a refund request be made, we will provide an itemized breakdown of the non-refundable costs already incurred.

By confirming your booking with Strati, you acknowledge that you have read, understood, and agreed to the terms outlined in these Terms and Conditions, including the Cancellation Policy, Additional Guests Policy, Booking Transfer Policy, Non-Refundable Costs Policy, and Exceptional Circumstances Policy. If you have any questions or need further clarification, please contact us at info@strati.uk.